FAQ
Find answers to common questions about ordering, turnaround times, artwork, pickup, shipping, returns, and custom services from Pressed Designz Customs LLC.
Orders and Turnaround Times
How long will it take to receive my order?
Most custom orders are completed within 3–7 business days. DTF transfers are typically completed within 1–2 business days. Certain DTF orders submitted by 12:00 p.m. CST may qualify for same-day processing.
Shipping time is additional and is not included in the production turnaround time.
When does my turnaround time begin?
Turnaround time begins after full payment has been received and all required artwork and proofs have been approved.
Do you offer same-day service?
Same-day service may be available for certain DTF transfer orders submitted by 12:00 p.m. CST. Eligibility depends on current order volume, artwork readiness, material availability, and production capacity. Same-day service is not guaranteed.
Do you offer rush service?
Yes. Rush processing may be available for an additional fee. Availability depends on the product, order quantity, material availability, and current production schedule.
Is there a minimum order requirement?
Most products do not require a minimum order quantity. Any product-specific minimums will be displayed on the applicable product page or communicated before payment.
What payment methods do you accept?
We accept major credit cards, debit cards, and the additional payment methods displayed during Shopify checkout.
Local Pickup and Shipping
Do you offer local pickup?
Yes. Local pickup is available in Holly Springs, Mississippi.
Pickup in Olive Branch is available on Tuesdays and Thursdays at The Vineyard. Orders must be submitted and paid for by 8:00 p.m. on the day before pickup to qualify for the next scheduled pickup date.
Completion and pickup availability are not guaranteed until the order has been confirmed.
Do you ship?
Yes. Pressed Designz Customs ships orders throughout the United States. Available shipping methods and rates are displayed during checkout.
Artwork and Design Services
What file quality do you recommend?
For the best results, submit a high-resolution file with a transparent background whenever possible. Low-resolution, blurry, pixelated, or compressed artwork may affect the appearance of the finished product.
Can you create a design for me?
Yes. Custom design services are available for customers who need help bringing an idea to life. Design fees may apply depending on the complexity of the request.
Will I receive a proof before production begins?
A digital proof may be provided when approval is required. Customers are responsible for carefully reviewing all names, dates, spelling, colors, sizing, placement, and other design details before approving the proof.
Production will begin after approval, and approved details may not be changed once production has started.
Can I use copyrighted images, logos, or characters?
Customers are responsible for confirming that they have permission or the appropriate rights to use all submitted images, logos, characters, trademarks, and other protected material.
Pressed Designz Customs LLC reserves the right to refuse any order that may violate copyright or trademark laws.
Cancellations, Returns, and Damaged Orders
Can I cancel my order?
An order may be canceled only if production has not started. Once artwork preparation, customization, printing, or production has begun, the order cannot be canceled.
Do you accept returns or exchanges?
Because our products are custom-made, personalized items cannot be returned or exchanged unless an error was made by Pressed Designz Customs LLC.
Please review all product selections and approved proofs carefully before production begins.
What if my order arrives damaged?
Contact us within seven calendar days of delivery or pickup. Include your order number, a description of the problem, and clear photographs of the product and its original packaging.
Claims submitted without the requested information may take longer to review.
Contact and Support
How can I contact Pressed Designz Customs?
You can contact us through the website contact form, social media, email, or telephone during normal business hours.
Phone: (901) 568-6899
Email: orders.pdcustomshop@gmail.com
Website: pdcustomshop.com
Messages received outside normal business hours will be answered as soon as possible during the next business day.